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NZACA rejects claim that rest homes move complaints rather than solve them

A wife of a rest home client has spoken out against rest homes claiming that people don’t complain because they fear the rest homes will move their loved ones rather than address complaint – but the Aged Care Association disagrees.

Survey on rest homes complaints process

In response to a growing number of complaints, the Ministry of Health is working with a number of agencies to help improve the complaints process.

“Exciting time” for retirement village sector

Village Guide Founder Paula Bishop reflects on the findings of the recent ANZ Retirement Villages Association Survey.

Tackling racism in our rest homes

Resident and staff attitudes need to change if we are to create inclusive working environments for our increasingly diverse workforce in New Zealand’s residential aged care sector. A panel discussion at the New Zealand Aged Care Association’s annual conference discusses how facilities can improve.

Retirement village operators recognise the need to keep on evolving

The ANZ’s annual survey of retirement village operators showed that people are the top priority – both in terms of staffing issues and meeting changing customer demands.

New village expected to meet boomer demands

Metlifecare's new village responds to residents' changing demands for a more connected retirement experience.

New community housing for older people “sets the standard”

Construction gets underway on new community housing for older people in Henderson.

Hawke’s Bay retirement village chef takes out competition

Senior Lifestyle Cuisine cooking competition put chefs from retirement villages and aged care facilities through their paces.

“Lazy language” around retirement living options can be misleading

Village Guide founder Paula Bishop says its time to educate media and the general public about the correct terminology when talking about retirement villages and age care facilities.

Helping older Kiwis improve their financial know-how

Older New Zealanders are one of the groups that BNZ's Closed For Good will be focussing on today.
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