Metlifecare chief executive Glen Sowry responds to an opinion piece by Retirement Villages Residents’ Association’s Dick Williams which argues that residents and their families should be entitled to full capital repayment upon vacating a retirement unit.

It is pleasing to see the universally positive response Metlifecare has received to its announcement to stop charging village fees immediately upon vacation of the unit.

We have also received some very positive feedback from many stakeholders to our announcement to provide an industry leading approach of making a $20,000 payment from the capital sum available immediately after the vacation of the unit to assist the outgoing resident or their family. The decision to make this payment available at this time is designed to reduce any stress and financial pressure at the time of vacation.

When a resident vacates their unit, Metlifecare moves as quickly as possible to get the unit refurbished and resold to a new resident. It is simply not good business for us to do anything other than this. The interests of Metlifecare as the operator and our residents are aligned in this respect. We want to be able to get the unit refurbished and resold as quickly as possible and to be able to repay the outgoing resident or their family as soon as this has occurred.

To read an additional response from the Retirement Villages Association’s president Graham Wilkinson, please see here.

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